Managed IT Support
Managed IT Support & Network Monitoring
We watch your network so you don't have to — proactive monitoring, patching and management, backed by emergency support around the clock.
Most IT problems give warning signs long before they take a business offline: a drive filling up, a failing backup, a switch dropping packets, an update that never installed. Managed IT support means somebody is watching for those signs and fixing them before your Monday morning goes sideways.
Columbia Basin Netwerks has provided dedicated support services to businesses across the Tri-Cities since 2003. We monitor and manage your network, keep systems patched and documented, and stay reachable when something urgent comes up.
What's included
- Continuous network monitoring and alerting
- Ongoing network management and maintenance
- Patching and update management for servers and workstations
- Backup verification and disaster-recovery planning
- Help desk support for your staff by phone and email
- Documented network so you're never dependent on one person's memory
Support that doesn't clock out at five
Your business doesn't take the weekend off, so your network can't either. We provide emergency support services 24 hours a day, seven days a week, reachable by phone and email so we can respond quickly when something breaks outside business hours.
Frequently asked questions
Do you offer support outside business hours?
Yes. Our office is open Monday to Friday, 8:00am to 5:00pm, and we provide emergency support services 24 hours a day, seven days a week by phone and email.
Do we have to sign a long-term contract?
We tailor a plan to your business and your budget. Call us at (509) 735-7901 and we'll walk through the options with you.
What size businesses do you support?
We specialize in IT services and solutions for small and medium-sized businesses throughout the greater Columbia Basin area.
Other services
Network Design & Installation
Certified network design, installation and repair — plus server migrations and virtualization planned to keep downtime to a minimum.
Learn more →Cybersecurity
Prevent, detect and remediate — monitoring and response tuned to your network, not a one-size-fits-all package.
Learn more →VoIP Phone Systems
Fully-featured phone systems that run over your existing internet connection — often at a fraction of what you pay a traditional carrier.
Learn more →Structured Cabling
Cat5e, Cat6, Cat3, fiber and coax — plus data racks, patch panels and termination done neatly enough to troubleshoot later.
Learn more →Computer Repair & Sales
Quality computer sales and certified professional repair from A+ certified technicians — for the machines your business runs on.
Learn more →Website Management
A management plan for your website and the infrastructure behind it — content updates, CMS and e-commerce, without the ticket queue.
Learn more →Let's talk about your network
Tell us what's slowing your business down and we'll give you a straight answer about what it takes to fix it.